SPECIAL
PROMOTION DETAILS
Promotions and pricing are based on location
availability. This limited time offer applies to
New Net Star Internet T1 Internet Access
service customers only. Ask your Net Star Sales
Representative for details on your service
location.
*** NATIONWIDE COVERAGE****
Service
Level Agreement
Fast Installation Time Guarantee -
Installation is guaranteed within 30 calendar days
of placing your order or you are eligible for a
credit equal to 50% of your first months service
fees.
Service Availability Guarantee - We guarantee monthly
service availability of 99.99%. You will be eligible for a credit
for one day of service for every hour of downtime beyond our
guarantee.
Time
to Repair Guarantee - In the event of a service outage,
we guarantee restoration within 4 hours. You will be eligible for
a credit equal to 10% of your monthly service fee if we do not
restore service within 4 hours.
Network Delivery Guarantee - 99.9% of all data packets
sent from your location over the Net Star network will be
successfully delivered. You are eligible for a credit of up to 10%
of your monthly service fee if we do not meet our Network Delivery
Guarantee.
Network Delay Guarantee - Messages sent from your
location will average 110 milliseconds for the round trip to a
test point on the Net Star network. You are eligible for up to a
credit of 10% of your monthly service fee if we do not meet our
Network Delay Guarantee.
See
complete
Service Level Agreement
713-554-7100 or 1-888-798-8182
sales@netstartel.com
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Southway Systems 1994
& Net Star Since 1997
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